CUSTOMER CARE

ROCKCANDY is dedicated to serving you with the highest care.

NEED HELP?

 

Please read the information below. If you need more assistance please contact us.

General Inquiries: info@rockcandybtq.com

Shipping/Order Inquiries: shipping@rockcandybtq.com

 

Please allow up to 24-48 hours for all responses.

RETURNS & EXCHANGES

  • Returns must be made within 14 days of receipt of items. Items must be unworn, all tags attached, and in the condition it was sent.

  • NO REFUNDS, exchange only.

  • Exchanges are based on stock availability.

  • We DO NOT cover shipping costs for returns.

  • The customer is responsible for the price difference on returned item.

  • If the price of your returned item is less than the item being exchanged, you will receive an online store credit.

  • Please allow 3-4 days to process returns. 

  • We DO NOT offer returns/exchanges on sale or clearance items.

  • Customer WILL NOT be allowed to exchange or receive online credit for items returned in unsatisfactory condition, i.e. Soiled, Torn, Worn, Altered ect. (Items will be reviewed on a case-by-case basis.)

SHIPPING POLICY

  • We use Fed-Ex​.

  • All US order take up to 5-7 business days.

  • International orders take up to 7-14 business days.

  • All items are shipped standard/ground.

  • You are responsible for priority shipping costs.

  • FREE SHIPPING on orders of $100 or more.

  • SAME DAY DELIVERY is offered in Atlanta, GA; orders placed after 6PM will be delivered next day.

  • We DO NOT ship to North Korea, Cuba, Somalia or Syria.

  • We DO NOT offer next day delivery.

  • We DO NOT ship P.O. boxes.

  • Orders with billing address not matching shipping address may be canceled.

  • You will receive a confirmation email upon receipt of your order.

  • Tracking information will be emailed once your item has shipped.